You can send your booking order or your questions by the most convenient means:
To process your booking please provide the title of the tour, date and place of the tour, the language of the tour, the number of guests, transportation requirements, contact person for feedback. If you do not know the exact tour that you would like but you have a wish and time for a cultural program in St. Petersburg the specialist of HolaRussia will help you arrange your program of St. Petersburg excursions.
After all the details are discussed and the booking is approved you will receive a confirmation by email. The total amount of payment will be also specified in the confirmation. You can expect a discount if you order several tours. We work on the prepayment basis. Please provide the documents that confirm your payment after you have paid.
To book the Russia tours and excursions you need to make a 20 percent prepayment for the booked services after the approval and confirmation by HolaRussia. If you cancel your tour or excursions no later than 7 days prior to the date of the excursions, the deposit is returned in full. For any particular tour the date of the cancellation is specified on the page of the tour. To cancel the tour you need to inform us in writing. If for any reason the cruise ship cancels its stop at the port of St. Petersburg, the paid deposit is returned in full. The rest of the amount due is paid to the tour-guide before the tour starts.
You will have all the confirmation documents: the confirmation of payment for the tour, time and place of the meeting with the guide and the phone number of the tour-guide.
It is advisable to book the tours 3 to 5 days beforehand. For groups of 8 and more people – 10-15 days before. Urgent bookings are only arranged on the previous approval of the manager.
Payment can be made by Pay Pal or by cash in St. Petersburg.